merah44 Privacy Policy — Protecting Your Information

1 Introduction

merah44 ("we", "our platform") is an online gambling platform operating under international licensing. This Privacy Policy explains how we collect, use, disclose and protect your personal information as a user or registered player at merah44.run.

This policy applies to all information collected through the merah44.run website, including all pages, functions, services and content provided on it. By registering an account or continuing to use merah44 services, you confirm that you have read, understood and agreed to the provisions of this Privacy Policy.

merah44 services are strictly for individuals aged 21 years and above. We do not knowingly collect or store data from individuals below that age.

2 Information We Collect

We collect various types of information depending on your interaction with our platform:

• Registration information: full name, date of birth, identification card number (MyKad), mobile phone number, email address and an encrypted password.
• Financial information: e-wallet account details (Touch 'n Go eWallet), bank account numbers for FPX and DuitNow purposes, and cryptocurrency wallet addresses (USDT, BTC, ETH) where relevant. We do not store your full credit card numbers or banking passwords.
• Gaming activity data: betting records, deposits and withdrawals, wins and losses, and the history of bonuses used.
• Device and technical information: IP address, browser type, operating system, cookie data, and server access logs.
• Communications: the content of correspondence between you and our support team.

3 How We Use Your Information

The information collected is used for the following purposes:

• Processing account registration and verifying your identity in line with anti-money laundering (AML) and know your customer (KYC) requirements.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency (USDT, BTC, ETH) with a typical withdrawal processing time of between 10 and 45 minutes.
• Administering bonuses and promotions including a 150% welcome bonus of up to RM1,000 and the merah44 VIP programme.
• Detecting and preventing fraud, unauthorised access and activities that violate our Terms and Conditions.
• Providing customer support via live chat and email 24/7 in Malay and English.
• Improving our products and services based on usage patterns analysed in aggregate form.
• Complying with legal obligations and the requirements of international licensing bodies that regulate our operations.

4 Information Sharing and Disclosure

merah44 does not sell, rent or transfer your personal information to third parties for marketing purposes. However, limited disclosure may occur in the following circumstances:

• Service providers: third parties that assist our operations such as payment processors, cloud service providers and cybersecurity partners — all subject to strict confidentiality agreements.
• Legal requirements: when required by court order, directive from a regulatory body or a lawful request from a law enforcement agency.
• Fraud prevention: sharing information with industry partners or regulatory bodies to detect and prevent platform misuse.
• Business transfers: in the event of a company merger or acquisition, your information may be transferred to the new entity — you will be informed in advance.

5 Use of Cookies and Tracking Technologies

merah44 uses cookies and similar technologies to improve your experience on our platform. Cookies are small data files stored on your device by your browser.

• Essential cookies: required for core platform functions such as login session authentication and account security.
• Performance cookies: collect usage statistics that are analysed anonymously to improve platform speed and stability.
• Preference cookies: save your selected settings such as interface language for ease of continued use.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on merah44.

6 Data Retention and Security

We retain your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. After an account is closed, certain records may still be retained for a period specified by licensing obligations and applicable laws.

The security measures we implement include:

• 256-bit SSL encryption for all data communications
• Password encryption using a strong hashing algorithm
• Role-based access controls for internal staff
• Regular security monitoring and system auditing
• Periodic data backups at protected locations

7 International Data Transfers

As a platform operating under international licensing, your information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that data transfers are carried out with protection that is equal to or exceeds the security standards set.

All third-party service providers that receive our user data are required to comply with strict data protection standards in line with this privacy policy.

8 Protection of Underage Users

merah44 services are strictly for individuals aged 21 years and above. We do not knowingly collect personal information from individuals below that age. If we find that data has been collected from an underage individual without parental or guardian consent, we will take immediate steps to delete that information and close the account in question.

If you find that a minor has registered or is using our platform, please contact our support team immediately via live chat or email at [email protected].

9 Changes to This Privacy Policy

merah44 reserves the right to change or update this Privacy Policy at any time. Any material changes will be communicated to registered users via email or in-platform notification.

It is your responsibility to review this Privacy Policy from time to time. Continued use of the merah44 platform after the effective date of any amendment means you accept the changes made.